Delivering Freshness to Your Doorstep
At Nutman, our goal is to ensure that every package arrives on time and in perfect condition, bringing you the freshness and quality you expect from our premium nuts and snacks. Here’s how we make sure your order gets to you safely and efficiently:
Shipping Areas: We ship to all accessible areas within Victoria, Australia. For inquiries about shipping outside Victoria, please contact our customer service for options and information.
Shipping Times:
- Melbourne Metro: Deliveries are typically made within 1-2 business days.
- Regional Victoria: Please allow 2-5 business days for deliveries, depending on your specific location.
Orders are dispatched from our warehouse within 24 hours of order placement, Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Costs:
- Orders over $200: Enjoy FREE shipping anywhere in Victoria.
- Orders under $200: A standard shipping fee of $10 applies.
Packaging Standards: To ensure your order arrives in the best condition, we use high-quality, insulated packaging designed to maintain the optimal freshness and integrity of our products during transit.
Tracking Your Order: Once your order is dispatched, you will receive a shipping confirmation email that includes a tracking number, allowing you to monitor your delivery status.
Delivery Instructions: If you have specific delivery requirements or if your shipping address has access restrictions, please provide detailed instructions at checkout. We strive to accommodate special delivery needs.
Contactless Delivery: For the safety and well-being of our customers and delivery personnel, all deliveries are contactless. Our couriers will place your order at your doorstep, knock/ring, and then step back to a safe distance to ensure a contact-free delivery.
Temperature-Sensitive Products: Given the perishable nature of our products, some items may require special handling to ensure they arrive in the best condition. Please refer to the product descriptions for any specific shipping instructions.
Questions or Concerns: If you have any questions about your order, shipping status, or our Shipping Policy, please reach out to us at info@nutman.com.au or call our customer service team. We’re here to help make your experience with Nutman as smooth and satisfying as possible.
Thank you for choosing Nutman. We look forward to delivering the premium quality and taste you love, right to your door.
This template outlines a comprehensive Shipping Policy, emphasizing promptness, packaging quality, and customer service. Nutman should tailor this policy to align with their actual shipping practices, capabilities, and